How can we help you?
6:00am to 12:00am CST, 7 days a week
24 Hours / 7 Days a Week
DID YOU KNOW?
If you have lost your debit card or it has been stolen, you can temporarily turn your debit card OFF and then back ON when you’re ready to use it again. If you have our Mobile Banking App you are all set, just go to the CARDS tab inside the app to turn it OFF. If you don’t have the app you can download it for personal accounts from the App Store® or Google Play™. For business debit cards, please call 833-999-1105.
24 Hours / 7 Days a Week
TIB Cards (applied before 8/1/24):
Elan Cards (applied after 8/1/24):
Call our anonymous
Fraud Helpline 405-810-7259
Please leave as many details as possible (i.e. name of person committing violation, date, time, and location of the activity). Any information reported to this line will be held in strict confidence. We will not share your name with anyone, unless legally required to do so.
This helpline is NOT intended for unauthorized debit card transactions, customer support issues, or technical difficulties.
Customer support hours are 8am to 5pm cst., M-F. We will reply to your request/question as soon as possible.
PLEASE DO NOT SEND SENSITIVE INFORMATION VIA EMAIL TO BANK7, I.E. ACCOUNT NUMBERS, SSN #’S OR OTHER FINANCIAL INFORMATION. EMAIL IS NOT A SECURE FORM OF COMMUNICATION.